A: Instant Gratification – Remote Support allows for almost instantaneous technical assistance with your PC. By utilizing a network connection to your PC, you are allowing IT experts to identify, research, and solve the problem all while you read a book, watch TV, or do whatever you desire. B: No Wasted Time – You no longer need to unplug the computer and drag it to the store as you might have done in the past. With Remote Support all the work is done within your own home. C: Personal Session – “So Jon, I am sorry to hear your computer is crashing. Let me get to work on it right away.” With Smiley Face PC you will be joining a family and will be treated as such. D: Private – This is not a version of 1984. We will not always be on your computer, watching. When you contact us, we will log in, fix the problem, and then log out. No Big Brothers work at Smiley Face PC. E: Low Cost – We strive to be a low cost provider of technical support for your PC. At the same time we work even harder to provide you the best value in the industry.